Privacy policy

Privacy Policy

At The Red Tulip (info@theredtulip.co.za), your privacy is important to us. When you place an order on our website, the personal information you provide (like your name and email address) will be used to fulfil your order and deliver exceptional service. We collect data to provide you with the information you request and enhance your overall shopping experience.

How We Use Your Information

We take our legal obligations regarding your data seriously. The information you provide will generally only be used by The Red Tulip and its service providers. We will never share your information with anyone outside The Red Tulip without your consent, unless required or permitted by law.

For this policy, "personal information" has the same definition as the Promotion of Access to Information Act (PAIA) of 2000 (No. 2 of 2000). You can find the PAIA here: https://accesstoinformation.co.za/

Secure Payment Processing

We store customer details separately from credit card information. You enter your credit card details on a secure PayFlex site (PayFlex Pty Ltd). PayFlex's secure server encrypts your credit card information to minimise unauthorised access or interception. The Red Tulip does not store your credit card details under any circumstances. For more details about PayFlex, please visit https://payflex.co.za/.

Cookies

Our website uses cookies to minimise the possibility of unauthorised access to and disclosure of your personal information.

Promotional Communication

We may use your information to contact you about promotions and special offers. You can opt out of this service at any time.

Sharing Customer Information

We will only share necessary information, such as your delivery address and phone number, with third-party delivery companies to fulfil your order.

Security

The Red Tulip is not responsible for security breaches on your electronic device (computer, phone, etc.) that may result from inadequate virus protection software or spyware.

Changes to Our Privacy Policy

We may update our privacy policy. We will notify you of any changes by posting the new policy on our website.

Contact Us

If you have any questions about our privacy policy, please contact us at info@theredtulip.co.za.